Shipping policy

6. Delivery and Collection

6.1 You will have the option to collect the Products or have them delivered to Site.

6.2 Where applicable, the Quotation will set out the agreed number of deliveries and/or any Installation Services to be provided where applicable and clearly detailed. Any changes to this, or any timed deliveries or other special requirements, will incur additional costs.

6.3 We will notify you when the Products are ready for collection (where applicable). Any failure by you to collect the Products on the agreed dates and at the agreed times shall not be our responsibility, and we will reserve the right to charge any costs incurred where you have failed to collect the Products, such as for the reasonable costs of storage or for wasted time.

6.4 Any dates quoted for delivery of the Products are approximate only and we will not be liable for any delay in delivery of the Products howsoever caused. Time for delivery shall not be of the essence of the Contract.  We may deliver Products in advance of the quoted delivery date upon giving you reasonable notice.

6.5 Most orders will be delivered by lorry or large van, so it is important that you tell us about any restrictions on access at the time of your order. We cannot be held responsible for any aborted delivery as a result of your failure to disclose this, or where access is deemed unreasonably difficult.

6.6 It is your responsibility to inspect the Products on delivery or collection. Where the Products cannot be examined, the delivery note or such other note as appropriate must be marked as “not examined”.  We will be under no liability for any damage or shortages that would be apparent on reasonable careful inspection if the provisions of this clause 6.6 are not complied with and, in any event, will be under no liability if a written complaint is not delivered to us within 48 hours of delivery detailing the alleged damage or shortage.

6.7 Delivery will be deemed to have taken place when the Product(s) have been delivered to the agreed delivery address and you (or someone identified by you) have taken physical possession of the Product(s).

6.8 Where the Products are to be delivered in instalments, each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these Terms and Conditions shall not entitle you to treat the Contract as a whole as repudiated.

6.9 If you fail to take delivery of the Products or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than through no fault of your own) then without prejudice to any other right or remedy available to us, we may store the Products until actual delivery and charge you for the reasonable costs of storage, together with any insurance, administration and restocking fees.